The Harbor at Hickory Hill Team Members Complete Legacy Senior Living’s SERVE Training Program
August 29, 2024

Prattville, Ala. (Aug. 2024) — Team members of The Harbor at Hickory Hill are proud to announce their completion of Legacy Senior Living’s SERVE training program. The SERVE program, created by Legacy Senior Living leadership, is a commitment to providing the best training tools possible for team members to care for residents and family members with honor, respect, faith and integrity. It is designed to equip team members with the necessary tools to provide exceptional resident care and customer service.

The SERVE training program was birthed from Legacy’s Customer Service Standards. SERVE is an acronym standing for: Speak and Smile, Encourage and Engage, Respond to Residents, Value and Validate, and Every Day is the Extra Mile. The 3-hour training goes beyond standard orientation by providing enhanced customer service tools to team members after they have acclimated to their roles. This strategic approach ensures continued guidance, success and growth for all team members.

Legacy Senior Living, the management company of The Harbor at Hickory Hill, believes customer service is a major key to success. This program sets The Harbor apart by providing unique training requirements for all team members to provide their job duties with confidence and compassion.

The training champions of SERVE are Renita Carnes, Director of Culture and Training and Ashley Young-Roesler, Operations and Training Specialist. They conduct training through in-person sessions at each facility every 6-7 months to accommodate new hires and foster ongoing development. To reinforce key principles, SERVE posters are displayed in team member areas, serving as daily reminders of the commitment to excellence. Recertification is required every 12-18 months to uphold the highest standards.

Committed to providing a vibrant and supportive environment for all residents, family members and community partners, The Harbor at Hickory Hill continues to lead the industry with innovative programs and exceptional care.

Announcement: Partnership with VIKING PURE for safer, sustainable cleaning solutions. Features cleaning product bottles, logo, and icons on a blue background.

The Harbor at Hickory Hill Replaces Harsh Cleaning Chemicals with Safer, Non-Toxic Solutions

November 17, 2025
At The Harbor at Hickory Hill, the health and safety of our residents and team members is our highest priority. As part of our commitment to providing a clean, healthy, and supportive environment, we have replaced traditional cleaning chemicals with a safer, more sustainable solution.

Mary Ann Ballard: Friendship, Family and Life in Full Bloom

November 13, 2025
Resident Spotlight: If you’ve spent any time at The Harbor at Hickory Hill, you’ve probably seen Mary Ann’s energetic stride as she walks laps around the building, always ready with a kind word or a helping hand for a friend.